The braaap support centre has a huge knowledge base to answer all your FAQ's. You can also submit a ticket in order to get in contact with the team.
Some Common FAQs below:
Can I talk to someone before I buy? Yes please call us on 0499272227, If we dont answer SMS. Also go to @braaaponline Facebook and also YouTube as we do regular livestreams. Once you buy we invite you to a ZOOM call to welcome all new buyers for the month, you can ask any questions before and after you make the purchase.
Who are braaap. We started in 2005. We have been named Australian specialised retail business of the year 4 times and we are a family business who expect to be #1 value in the segments of the market we build bikes. Our lifetime warranty and low weekly payment plan options make us one of the most popular bikes on the road.
Where is my closest dealer?: We once had 45 dealers across the country, we have completely shifted our business model and now service all braaap owners directly. Our "manufacture direct to market" model is a radical change in our business model and the reason we can offer such aggressive pricing in the “:Built to order” promotions. We do our best to make you feel part of our local dealership, you are welcome to give us a call or a FaceTime (video) call us or just SMS us to ask any questions. Our best number is the mobile on 0499 27 22 27. Here at PWS Motorcycles we are the exclusive online dealer for Braaap Motorcycles in Australia
Who will service my bike? To maintain your lifetime warranty you can service your bike at any mechanical workshop or motorcycle dealership, it doesn't have to be affiliated to us. We can also help you identify a service centre. The braaap motorcycles are very simple to work on so any motorcycle mechanic will be able to look after you which gives I us a great advantage in making sure the most regional of customers can be well supported. We stock thousands of spare parts which makes the parts side of servicing very easy, usually we overnight freight parts with Australia post. You can also sign up for “self Service” which allows you the forms to service the bike your self and still maintain your lifetime warranty.
Where is it Made: We design and develop the motorcycle here in Australia, to Australian engineering standards, our quality system is audited here by the Australian government and our world manufacturing identification (WMI) number identifies us globally as an Australian based manufacture. We are the only Australian motorcycle company to hold an Australian based World Manufactures Identifier.
We utilise production partners from different parts of the world and our major assembly location is in China. Our Australian team of people lead the production to ensure that our saftey, quality and consistency standards are met during each production run. Each motorcycle is hand finished by qualified mechanics at our dealerships in Australia.
Our aim is to ensure we produce our product at aggressive price points and always inline with high quality standards so that we can back it up with our lifetime warranty program.
What is covered under warranty: Lifetime Warranty is $250 to validate and covers all moving parts - the whole bike. Its for the original owner only, you need to service your bike and obviously wear n tear is not coverer nor is damage from an accident.